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Your account terms, data rights and account security

When you open an account with rajapg88, you're entering a relationship built on clear, transparent terms.

Account TermsData ProtectionPayment SecurityYour Rights
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rajapg88 Your account terms, data rights and account security
REACH OUR LEGAL TEAM

Contact paths for account and data inquiries

We keep our support channels open so you can raise account questions, data requests or legal concerns directly. Our team responds during Indonesia office hours, and we handle urgent account security issues around the clock through our in-app emergency channel.

Team online

Email Support

Send account questions or data access requests to [email protected]. We respond within 24 hours on business days.

Live Chat

Open our in-app chat during 08:00–22:00 WIB, Monday to Friday, for immediate answers on account terms or policy.

Account Security Line

Report account compromise or suspicious activity via the security alert button in your account settings. Available 24/7.

HOW WE PROTECT YOUR ACCOUNT

Data handling, cookies, security and your request rights

Your account data is stored on encrypted servers and accessed only by our core operations and payment teams.

Encryption & Storage

All account data is encrypted in transit and at rest. Servers are hosted in secure data centres with daily backup and redundancy.

Cookies & Tracking

We use session and analytics cookies to operate the lobby and detect fraud. You can disable non-essential cookies in your privacy settings.

Payment Verification

Before a withdrawal is approved, our compliance team matches your bank details, ID and deposit history to confirm your identity.

Data Retention

We keep account records for seven years post-closure to meet Indonesia tax law. After that period, data is securely deleted.

Your Data Rights

You can request a copy of your data, correct errors, or ask for deletion where law allows. Email [email protected] to start.

Complaint Resolution

If you dispute a withdrawal denial or account closure, submit a formal complaint via our support portal and we'll review within 10 business days.

Legal FAQ: account rules, rights and verification

Below are the most common legal questions our Indonesia players ask. If your question isn't here, reach out to [email protected] or chat with our team during office hours.

You'll need a government ID (KTP, passport or driving licence), a recent utility bill or bank statement as proof of address, and a clear photo of both sides of your ID. Upload these through the Account > Verification tab. Verification usually takes under two hours on business days.

No. Your deposit and withdrawal methods must match your name and ID exactly. This is a legal requirement to prevent fraud and money-laundering. If your bank account is in a family member's name, contact support to arrange a transfer method we can verify.

Most withdrawals via DANA, OVO, GoPay and QRIS clear within one hour. Bank transfers may take 1–3 business days depending on your bank's processing speed. Large withdrawals or first-time withdrawals may be held for a 24-hour compliance review to verify your account.

If we close your account for breach of terms (e.g. duplicate accounts, underage play, fraud), your funds remain accessible for 90 days. You can request a withdrawal by emailing [email protected] with your account ID. We will not refund winnings from play that violates our terms.

Yes. Email [email protected] with your account ID and we'll send a full export of your personal data, login history, deposits, withdrawals and gameplay records within 14 days. This data is yours to keep and use.

We use your data only to operate your account, process payments, detect fraud and comply with Indonesia law. We do not sell your data. We share it only with our licensed payment processors and affiliate partners who are bound by confidentiality agreements.

Account eligibility depends on local law. We use automated checks and manual review to detect underage and duplicate accounts and close them immediately without refund. If you believe your account was closed in error, email [email protected] with your ID and we'll review within 5 business days.

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