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Your Account, Your Terms

When you open an account with rajapg88, you agree to the terms that keep your wallet secure, your payouts verified and your gameplay fair.

Clear withdrawal verificationDANA, OVO, GoPay and QRIS supportYour data protection standards
rajapg88 Your Account, Your Terms
GET HELP ANYTIME

How to Reach Us About Your Terms

Questions about how these terms affect your account, your deposits or your withdrawals? Our support team sits across multiple channels so you can reach us the way that suits you. We respond to every inquiry about account rights, data requests or term clarifications within business hours, and urgent withdrawal disputes get priority handling.

Team online

Live Chat

Open the chat widget in the lobby bottom-right corner and ask about account terms, withdrawal holds or data access requests. Available during lobby hours.

Email Support

Send your full question and account email to [email protected]. We reply to term clarifications, data-subject requests and account changes within one business day.

Account Settings

Log in, go to Settings > Account > Terms & Data, and you'll see your agreement history, privacy choices and options to request data or close your account.

YOUR DATA SECURITY

How We Protect What You Share

Every deposit you make via DANA, OVO, GoPay or QRIS is encrypted before it touches our system.

Data Encryption

All personal and payment data travels over secure HTTPS channels. We use industry-standard AES-256 encryption for stored card and wallet information.

Payment Verification

Withdrawals are matched to your original funding source. If you paid via DANA, we return funds to that DANA account, ensuring your money never goes to a third party.

Fraud Detection

We monitor for unusual login patterns, sudden withdrawal requests and velocity abuse. If we spot risk, we ask for phone or email verification before processing.

Data Retention

We keep account and transaction records for seven years in line with Indonesian financial regulations. You can request earlier deletion of personal data via support.

Access & Correction

Request a full copy of your data or update your profile details through Account Settings. We process data-subject requests within fourteen days.

Account Closure

Close your account anytime via Settings > Account > Close Account. We'll settle outstanding balances and begin data deletion according to our retention policy.

What Players Ask About Terms & Conditions

These questions come directly from our account holders — they cover deposit holds, withdrawal rules, what happens if you close your account and how to dispute a transaction. If you don't find your answer here, open a chat or email support and we'll explain the specific term that affects you.

We verify withdrawals against your original deposit source to prevent fraud and money-laundering. If you deposited via OVO, we confirm that OVO account owns the withdrawal. If the source differs, we ask you to upload a photo of your ID. Most verifications clear within two hours.

You can request a withdrawal method change in Settings > Payment Methods, but it must be to an account in your legal name. We verify the new method against government ID before processing your next withdrawal. Changes take effect within one business day.

When you close your account, we settle any outstanding balance to your linked payment method within three business days. Once closed, you cannot reopen the same account, but you can create a new one after fourteen days.

We keep account data for seven years for regulatory compliance, but we anonymise personal details like your phone number and address after thirty days. You can request earlier deletion of personal information by contacting support with your account email.

Yes. Open a dispute within thirty days of the transaction via Settings > Account > Dispute History. Provide the game ID and time of play. We review disputes within five business days and respond with our findings or a refund decision.

Some features, payment methods and account eligibility rules depend on local law where you live. Access to DANA, OVO, GoPay and QRIS is available where local law permits. Always check your region's regulations before depositing.

Yes. You confirm that you've read and agree to these terms when you complete sign-up. You can request a copy of the full terms or previous versions anytime via support. If a term changes, we notify you by email and require your consent before the change takes effect.